Privacy Policy

jand4d ("we", "us", "our") operates the online betting and gaming platform accessible at https://jand4d.cam (the "Platform"). We are committed to protecting the personal data of all Members and visitors who interact with our Platform, whether through a desktop browser, a mobile device, or any API connection.

This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of personal information. By registering a jand4d account, depositing funds, or continuing to use the Platform after being presented with this policy, you acknowledge that you have read and understood these practices and consent to the processing of your personal data as described herein.

This policy should be read alongside the jand4d Terms & Conditions, which govern the overall relationship between you and jand4d. In the event of any conflict between the two documents, the Terms & Conditions shall take precedence with respect to matters of contract, and this Privacy Policy shall govern with respect to data-protection matters.

For the purposes of applicable data protection legislation, jand4d acts as the data controller in respect of all personal data collected through the Platform. This means jand4d determines the purposes and means by which your personal data is processed.

Where jand4d engages third-party service providers to process data on its behalf — for example, payment processors, identity verification providers, or cloud hosting services — those providers act as data processors and are contractually bound to process personal data only on jand4d's documented instructions and in accordance with appropriate security standards.

The categories of personal data that jand4d collects and processes about Members and Platform visitors are set out in the table below:

We do not intentionally collect special-category personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data for identification purposes) unless it is voluntarily provided within a KYC document that contains such information incidentally. Where such data is encountered, it is treated with the highest level of protection and is not used for any profiling or decision-making purpose.

jand4d collects personal data through the following channels:

• Direct Submission: Information you provide when you register your account, complete KYC verification, make a deposit, request a withdrawal, contact our support team, or participate in a promotion.
• Automated Technologies: Technical and usage data collected automatically when you access or use the Platform, including cookies, pixel tags, log files, and similar tracking technologies (see section 8 for details).
• Third-Party Providers: Identity and age verification data received from KYC service providers; fraud risk scores received from payment security providers; technical metadata from payment processors when you transact via BCA, BRI, BNI, Mandiri, OVO, DANA, or other supported channels.
• Publicly Available Sources: Publicly accessible information used to verify details you provide or to satisfy regulatory compliance obligations, such as sanctions screening databases.

jand4d processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing is necessary to perform the contract between you and jand4d — including account creation, transaction processing, wager settlement, and customer support.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and sanctions screening.
• Legitimate Interests: Processing is necessary for jand4d's legitimate business interests, where those interests are not overridden by your data-protection rights — including fraud prevention, Platform security, product improvement, and responsible gaming monitoring.
• Consent: For certain processing activities — such as sending you promotional communications or placing non-essential cookies — we rely on your freely given, specific, and informed consent, which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.

jand4d uses the personal data it collects for the following purposes:

1. Account Management: Creating and maintaining your jand4d account; verifying your identity and age (21+); managing your login credentials and security settings.
2. Transaction Processing: Executing your deposit and withdrawal requests via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or any other approved payment channel; recording financial transactions in IDR; detecting and preventing fraudulent transactions.
3. Service Delivery: Providing access to sports betting, live casino, togel markets, slot titles, and all other products available on the Platform; settling wagers and crediting winnings to your account wallet.
4. Regulatory Compliance: Meeting KYC, AML, and sanctions-screening obligations; responding to lawful requests from law enforcement or regulatory bodies; maintaining records required by applicable law.
5. Responsible Gaming: Monitoring wagering patterns to identify indicators of problem gambling; managing self-exclusion requests; enforcing deposit and loss limits; dispatching reality-check notifications.
6. Customer Support: Responding to your queries, complaints, and account requests; resolving disputes; improving the quality of support through interaction analysis.
7. Platform Improvement: Analyzing usage data to understand how Members interact with the Platform; developing new features, products, and betting markets; conducting A/B testing and performance benchmarking.
8. Marketing & Promotions: Sending promotional emails, SMS notifications, or in-platform messages about jand4d bonuses, new product launches, and seasonal promotions (e.g., Idul Fitri, Ramadhan, Indonesian Independence Day specials) — subject to your communication preferences and consent where required.
9. Security & Fraud Prevention: Detecting, investigating, and preventing unauthorized access, cheating, collusion, bonus abuse, and any other activity that threatens the integrity of the Platform or the interests of other Members.

jand4d may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

• Payment Processors: Banks and e-wallet providers (including BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja) receive the financial data necessary to execute your deposit and withdrawal requests.
• KYC & Identity Verification Providers: Specialist third-party services receive your identity documents and biometric data solely for the purpose of age and identity verification. These providers are contractually prohibited from using your data for any other purpose.
• Fraud Prevention & Security Services: Risk-scoring and device-fingerprinting providers receive technical and behavioral data to help jand4d detect and prevent fraudulent activity on the Platform.
• Cloud Infrastructure & Hosting Providers: Our platform infrastructure is hosted on enterprise-grade cloud services. Server-side data, including account records and transaction logs, is stored within secure data center environments subject to strict access controls.
• Game Software Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive a session token and anonymized player identifier necessary to deliver their game content through our Platform. These providers do not receive your full identity or financial records.
• Regulatory & Law Enforcement Authorities: We may disclose personal data to competent authorities where required by law, court order, or regulatory directive — for example, in connection with AML investigations or sanctions compliance.
• Professional Advisers: Lawyers, auditors, and compliance consultants who are bound by professional secrecy obligations may receive limited personal data in the course of providing services to jand4d.

All third-party data processors engaged by jand4d are required to implement technical and organizational security measures commensurate with the sensitivity of the data they process, and are prohibited from processing your data for any purpose other than those specified in their contractual agreements with jand4d.

jand4d uses cookies and similar tracking technologies on its Platform to ensure the site functions correctly, to personalize your experience, and to analyze usage patterns. The categories of cookies we use are as follows:

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or accessing your account. Withdrawing consent for marketing cookies will not affect your ability to use any core Platform feature.

jand4d retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active Account Data: Retained for the full duration of your membership and for a period of five (5) years following account closure, to satisfy AML record-keeping requirements and to handle any post-closure disputes.
• KYC Documents: Identity and age verification documents are retained for a minimum of five (5) years from the date of verification, in accordance with applicable financial crime regulations.
• Transaction Records: Financial transaction logs, including all IDR deposit and withdrawal records, are retained for a minimum of five (5) years following each transaction date.
• Wagering History: Individual bet records are retained for five (5) years to support dispute resolution, responsible gaming reviews, and regulatory audit trails.
• Support Communications: Customer support interaction records are retained for three (3) years following the closure of each support ticket, unless a longer period is required for ongoing dispute or compliance purposes.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for the lifetime of your account plus three (3) years, so that we can demonstrate compliance with consent requirements.

When personal data is no longer required for any of the above purposes and no legal obligation requires its continued retention, jand4d will securely delete or anonymize it. Anonymized, aggregated data may be retained indefinitely for statistical and product development purposes, as it no longer constitutes personal data.

jand4d implements a layered set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Key measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the jand4d Platform is encrypted in transit using industry-standard TLS protocols.
• Encryption at Rest: Sensitive personal data, including financial records and identity documents, is encrypted at rest within our database infrastructure.
• Access Controls: Access to personal data within jand4d's internal systems is restricted to authorized personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication for all administrative accounts.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA on their jand4d account. This significantly reduces the risk of unauthorized account access in the event that your login credentials are compromised.
• Regular Security Audits: jand4d's Platform and infrastructure undergo regular third-party security assessments, including penetration testing, vulnerability scanning, and code reviews, to identify and remediate potential weaknesses.
• Data Breach Response: In the event of a data breach that poses a risk to your rights and freedoms, jand4d will notify affected Members and, where required, relevant regulatory authorities, within the timeframes prescribed by applicable data-protection law.

Subject to applicable data-protection law and certain legal exceptions, you hold the following rights in respect of your personal data held by jand4d. To exercise any of these rights, contact us using the details in section 14.

jand4d will respond to all valid rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two (2) months, in which case we will notify you of the extension and the reason for it. We may ask you to verify your identity before processing a rights request to ensure we are not disclosing data to or acting on instructions from an unauthorized party.

The jand4d Platform is strictly intended for adults aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered an account or submitted personal data to jand4d without parental or guardian consent, please contact us immediately at the details in section 14.

Upon receiving a credible report of a minor's account, jand4d will promptly investigate, suspend the account, delete the minor's personal data to the extent permitted by applicable law, and return any deposited funds in accordance with our Terms & Conditions. We apply technical age-verification controls — including KYC document checks — as the primary mechanism for enforcing this restriction.

jand4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the structure of our services. When material changes are made, we will notify you by email to your registered address and by a prominent notice on the Platform prior to the changes taking effect.

The "Last updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Your continued use of the jand4d Platform after the effective date of any revised Privacy Policy constitutes acceptance of the revised terms.

If any revision materially reduces your rights or increases the scope of data we collect, we will provide at least fourteen (14) days' advance notice before the change takes effect, giving you the opportunity to close your account and request data deletion if you do not wish to accept the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jand4d handles your personal data — including requests to exercise any of the rights described in section 11 — please contact our Data Privacy team using the following details:

• Email: [email protected]
• Support Hours: Available 24 hours a day, 7 days a week, across WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) time zones.
• Website: https://jand4d.cam

When submitting a data rights request, please include your registered account email address and a description of your request so that we can locate your records and respond efficiently. We may ask for additional information to verify your identity before proceeding.